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How safe is it to place my order online?
We use Encrytion Technology to process the orders. So, it is safer than speaking your credit card number over the phone. If you are concerned about ordering online please follow this link http://stores.yahoo.com/security.html that hosts our site and processes our orders. Because secure mode can slow down the site, you will see the security icon only in the checkout pages. Every precaution is taken to keep your information safe and confidential. We do not sell or share any of your personal information with anybody else.
Are there benefits to placing my order online vs. calling it in?
Yes. When you place your order online, you will be automatically assigned an order number and have a page to print for your receipt. You can get an e-mail verification of the order and your e-mail address is automatically added our shipping computers for pre-delivery notification of your package tracking number. Phone orders receive no order number or e-mail verification, and tracking services are delayed.
When is my credit card actually billed?
We don’t charge your card until the product is labeled and ready for pickup. This means that we don’t get paid until we get your product under way so rest assured that every effort is made to ship your order as soon as possible. Most orders are filled the same or next day.
What if I made a mistake in my order?
We all make mistakes. If you need to change your order, we ask that you send e-mail to us as soon after placing the order as you can. Please do not call immediately after sending your e-mail. We check the e-mails for corrections before we process any batch of orders. If you don’t get a reply within 24 hours, then you should Call us at 516-616-5385.
How do I know if my order went through?
When your order is complete, the site displays your order with an order number and suggests you print a copy for your records. Simply put, if you have an order number, then your order went through. Calling us ‘just to verify that it went through’ only detracts from our ability to promptly process your order.
Do you guarantee all your merchandise?
Brand New Items: If your unit is defective in any way or you simply are not satisfied with your purchase,Trendystore
offers a 30 day satisfaction guarantee on brand new items only.
How long does it take to process my order?
All orders in by 4:00 P.M. (Eastern Time) will be shipped out the same day. All orders in after business hours, weekends or holidays will be shipped the following business day
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